Terms & Conditions

Thank you for your booking with Pole Fitness.

Please ensure you read and accept these terms and conditions by completing this online waiver form.

Do not enter the alley until 2 minutes before your class and please ensure the previous class has exited before you enter.

Please only bring the minimum amount of items into the studio: NO BIG BAGS, phone, keys, purse water, pole cloth yoga mat (cloths are not needed on a Taster), I have a few spare mats please ask beforehand) No items are permitted to be left on the floor including trainers.

Please place these back in your bag, on the side, on the hooks or in the cube storage.

Please leave your outdoor shoes in a bucket at the door, you can warm up in gripped footsies or bare feet, on your yoga mat/ Shorts and a vest top are best for pole.

You can wear ¾ leggings for a Taster and for the first 3 sessions of a Beginner course. After this, you need more grip.

Videos or images must not have anyone else in the background and we advise that they are taken in front of a clean white wall – (they look so much nicer).

Poles must be cleaned between users NO exceptions.

Studio Address:

(Rear of) 87 The High Street Burnham,
SL1 7JZ .
The studio is between a barbershop and a restaurant.
There is a sign that states ‘The Venue’.

Look down the alley and you’ll see a door with another ‘The Venue’ sign. If you’re early for the second class, please wait at the start of the alley on the high street as the first class needs to exit.

Parking

There is FREE parking outside the studio, (please avoid the very last space opposite the café) along the high street and to the side of the car park on Jennery Lane. You can park on the single yellow after 6 pm.

There is also a car park on Jennery Lane and Summers Road. These are free after 8 pm.

Sickness /Holiday Please advise Maxine at Pole Fitness by text or email as soon as possible if you cannot attend. This helps other students like yourselves to be able to make up their classes. Pole Fitness will do its best to accommodate missed classes, however, this is discretionary and will not be permitted if I am not notified by 4pm on the day. Missed classes can only be taken whilst on a current course.

If you stop classes, you will lose the opportunity to make any classes up. Missed classes cannot be banked up and will only be allowed if you are still enrolled on a course. It must be made up ideally the week or week after it was missed.

Classes can only be offered on the day you wish to attend, they are not booked in advance and not automatically offered if you miss.

Holiday dates must be advised before booking the course, to guarantee making up the course class.

Cancellation policy

Once a booking has been made Pole Fitness does not offer refunds. The course is set at a particular date and time and is classed as an event. Once you make a booking you have 48 hours in which you can change your mind and be offered a refund unless it’s seven days prior to the course commencing.

Deposit and payments for the next courses

Deposits are non-refundable and cannot be transferred to a future course.

Pole Fitness may issue a credit on a course on medical grounds and with the relevant documentation. Pole Fitness must be made aware of the medical issue on the exact week of the course as credits will not be back-dated. Please note this is at the discretion of Pole Fitness. Classes will not be considered if I am not made aware at the correct time.

Covid -19 If we are forced to close due to lockdown, courses will be paused, you will not lose classes, and they will recommence when advised safe to do so. Please kindly note these will not be financially reimbursed for any reason.

Missed Class Policy

Students must let Pole Fitness know as soon as possible if they’re not able to attend.

Please let Maxine at Pole Fitness know via email or text message (not social media or other teachers) with as much notice as possible. Students will be looking to make up classes due to holidays or sickness. As current students are aware, every effort is made to ensure you can recuperate any missed classes.

That said, Pole Fitness DO NOT owe classes for those missed, you will need to sometimes be flexible by accepting what is offered. You will be added to a waiting list and you must contact Pole Fitness at 4pm on the evening you wish to attend. If you do not inform me, a make class will not be considered.

Snow Policy

Pole Fitness classes continue if it snows. Please text me by 4.30pm on the day it snows and let me know if you plan to attend. I understand some people do not like to drive in the snow, and therefore classes are quieter. If this happens, and I have only a few from each class, I will combine, making the class at 7.30pm so all can get home earlier.

Please leave extra time for your journey and check the best routes.

Whatever your age, size, shape or ability,  let us help you achieve your fitness goals.

There's no intimidation in our classes, is all about getting fit and having fun. We're a short’s and vest top type studio, however, wear what you feel most comfortable in. 

The Venue (rear of)

87 The High Street

Burnham

SL1 7JZ.

Please complete this form